Frequently Asked Questions

How do I choose my hat size?
Measure around your head above your eyebrows and ears, then compare the measurement with the product’s size guide. Adjustable hats also have a specified fit range.

Are all leather-style hats genuine leather?
No. Materials vary. Check each listing for its stated composition, including genuine leather, synthetic leather, suede, or other materials.

Do you ship worldwide?
Yes, to destinations supported at checkout. Shipping charges and available services are shown before payment.

How long does delivery take?
Standard orders normally require 1–2 business days for processing and 7–10 business days in transit. Delivery estimates vary by destination.

Can I cancel an order?
Email us within 12 hours of purchase. Changes depend on the order’s processing status.

Can I return a hat?
Eligible items may be returned within 30 days after delivery. Please read our Return and Refund Policy.

How can I track my order?
Use the tracking link in your shipping confirmation email.

How can I contact you?
Email: support@brimelia.com
Customer Service Hours: Monday–Friday, 09:00–17:00 UTC, excluding public holidays.