Return and Refund Policy

Return Window

Request an eligible return within 30 days after delivery, including for change of mind or unsuitable fit.

Hats must be unworn beyond reasonable indoor inspection, clean, unaltered, and returned with included accessories and packaging where reasonably possible. Statutory rights remain unaffected.

Requesting a Return

Email your order number, item, and return reason to support@brimelia.com. We will provide mailing instructions and the designated return destination.

Returns are by mail. Contact us before shipping so the parcel reaches the correct location. Retain proof of postage.

Return Costs

Customers pay return postage for preference or sizing-related returns. Brimelia covers reasonable return costs for defective, delivery-damaged, or incorrectly supplied items. No restocking fee applies.

Refunds

Approved refunds are issued to the original payment method within 7 business days after receiving and inspecting the return. Payment providers may require additional posting time.

Optional expedited delivery charges are generally non-refundable for preference returns, except where law requires otherwise. Any permitted deduction will be explained.

Exchanges and Contact

For another style or size, return the eligible item and place a new order.

Email: support@brimelia.com
Hours: Monday–Friday, 09:00–17:00 UTC, excluding public holidays.